Services

Two ways to work together

An hourly call for urgent situations. Ongoing retainer for active claim management. Both employer-side only — no conflicts of interest.

What we help with

Advisory and management, across every claim type

Whichever pricing model fits your situation, the underlying support covers these core areas of Victorian WorkCover claim management.

Service Psychological Injury Claims

Advisory and management for psychological injury WorkCover claims.

Service RTW Plan Management

Drafting, review, and ongoing management of return to work plans.

Service Physical Injury Claims

Documentation, insurer correspondence, and RTW planning.

 Service Bullying & Stress Claims

Coordinated investigation and claim advice for complex situations.

Which stage are you at?

Match your situation to the right response

01 Fresh claim — first 48–72 hours

Claim just lodged or insurer just called

You need to understand your obligations, what not to say, and what to do right now.

→ Hourly Advisory
02 Active, escalating, or ongoing

Claim is progressing and needs active management

RTW planning, insurer correspondence, documentation, and strategy — managed every week.

→ Monthly Retainer
01
Hourly Advisory

Understand your position before you respond

$250 per hour · Available within 24 hours

Most employers make their most damaging mistakes in the first 48 hours — saying the wrong thing to the employee, mishandling insurer contact, or failing to document correctly. One conversation with a specialist prevents months of problems.

What's covered

  • Review of claim documentation and initial correspondence
  • Your obligations explained in plain English
  • Guidance on what to say — and not say — to the employee and insurer
  • Immediate documentation checklist
  • Honest assessment of liability exposure and claim merit

Best for

  • Claim just lodged or insurer just made contact
  • You need urgent clarity before responding
  • One-off questions on an existing claim
  • A second opinion before making a significant decision
Book a Free Consultation
02
Monthly Retainer

Ongoing claim management — from lodgement to resolution

From $2,500 per month · Scoped after initial review

Psychological injury claims are not resolved with a single document. As the employee's capacity changes, the insurer asks more questions, and the treating team updates their recommendations — your obligations evolve with it. The retainer covers everything: RTW planning and ongoing review, insurer correspondence, documentation, and claim strategy, managed consistently until resolution.

What's included

  • Initial claim assessment and liability review
  • RTW plan creation and ongoing monthly updates as capacity changes
  • Insurer correspondence reviewed and guided
  • Stakeholder communication — insurer, treating GP, employee
  • Documentation and compliance across the claim lifecycle
  • Weekly check-in call during active phases
  • Dispute response support if the claim is contested

Best for

  • Active psychological injury claim requiring ongoing RTW management
  • Claim is escalating, disputed, or approaching the 130-week threshold
  • You want a specialist managing the claim — not just advising on it
  • You've already had an hourly call and need ongoing support
Book a Free Consultation
How it typically works

Most clients start with a call

You don't need to commit to ongoing support to get help today. Most clients start with a single hourly call to understand their position — and move to the retainer once the claim is clearly active and ongoing management is needed.

1
Submit your claim for assessment

Brief details about your situation. We respond within 24 hours.

2
Hourly advisory call

Understand your obligations, risks, and what to do next. From $250, no obligation to continue beyond the initial call.

3
Retainer if ongoing management is needed

RTW planning, insurer management, and claim strategy — handled every week until resolution.

Book a Free Consultation